Shipping & Returns

Shipping Costs

We are happy to offer free shipping to Mainland UK on orders over £60. Sadly, we are now passing some increased rates on to our customers that live in Northern Ireland and remote areas of Scotland.

Mainland UK – APC

Free shipping on orders over £60. A £7.00 shipping fee applies to orders below £60.

Northern Ireland, Inverness, Scottish Highlands & Islands – APC

You will be charged to ship to any of the postcodes below, though £7.00 is deducted from the shipping cost on orders over £60.

£12: AB31–AB38, AB40–AB49, AB50–AB56, IV1–IV9, IV10–IV19, IV20–IV28, IV30–IV32, IV36, IV40, IV52, IV53, IV54, IV63, KW1–KW9, KW10–KW14, PA21–PA29, PA30–PA38, PH4–PH9, PH10–PH19, PH20–PH29, PH30–PH39, PH40, PH41, PH49, PH50

£12: All Northern Ireland postcodes (BT).

Shipping Days

Orders placed by 11am are normally shipped on the same day Monday–Thursday, with the exception of UK Bank Holidays.

Orders placed after 1pm on Thursday will be processed from Monday the following week. As we are a small team, please allow us 2–3 working days for your order to be processed.

All orders in England, Wales and most of Scotland are shipped on a next-day service, although some parcels can take up to 3 working days to reach you during busy periods.

Tracking, Delays & Busy Periods

Our current courier partner is APC and parcels can be tracked directly from the APC website: Track your parcel with APC.

If you would like us to delay shipping, please include this in the notes section at checkout and email us to confirm with your order number.

During busy periods, we may delay processing your order. If you have an urgent deadline, please email us at shop@ampersandbrew.co and we will do our best to bump your order up the pile.

Please note that courier delays are out of our control.

We are very sorry to inform you that we are currently not able to ship outside of the UK. Cheers Brexit 👍

Returns

We are happy to refund or exchange apparel items returned within 21 days from receipt.

Please contact us at shop@ampersandbrew.co to notify us of the return. The item(s) must be returned in the same condition as they were received, e.g. new / unworn. Unfortunately, we cannot cover the cost of return postage. Refunds can take 10–14 days to be processed from the receipt of goods into our warehouse.

We are happy to exchange the same style for a different size and we will send out the replacement for free.

All our products are carefully checked before being sent out. If you do receive a product with a fault, please contact us so we can help resolve the issue as quickly as possible.