Terms & Conditions

Age Restriction

You must be 18 or older to buy alcohol. By placing an order with us online you are confirming you are 18 or older. It is an offence to sell alcohol to anyone under the age of 18 in the UK.

If you are buying alcohol for someone else the recipient also has to be 18 or older.

Deliveries must be accepted by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt. Deliveries of alcohol are unable to be left in a safe space.

Orders

If we are unable to fulfil the whole of your order for any reason, then we will email you with your options. If we haven’t received a response by 8am the following day then we will ship your order and refund the difference.

Orders may be placed on hold for 2 weeks.

Pre-Sale Items

• Any orders containing pre-sales item will be shipped from the designated date on the product page.
• If your order contains any additional items, this will not be shipped separately, all items in the same order will be shipped together at once.
• Any additional shipping requests will be charged at £7. We cannot confirm that any items on the same orders as the pre-sales items can be shipped separately, but will try to accommodate any special requests. Please email shop@ampersandbrew.co with your order number for any special requests.

Gift Vouchers

We offer electronic gift vouchers that can be redeemed on any of the items purchased on our website, whether it’s beer or merchandise. The gift vouchers cannot be refunded or exchanged for cash and will expire after 24 months of purchase.

Standard Returns Policy

If goods are to be returned to Ampersand Brew Co, they must be returned in their original packaging, unworn, within 14 days of purchase. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs, unless the return concerns faulty or damaged goods. Contact us at shop@ampersandbrew.co if you would like to return your goods back to us and we will help you to do this.

We do not accept returns of perishable goods (all of our beer products) from outside of the UK.

Returns can be sent to:

FAO Returns, Ampersand Brew Co, 27-31 Sawmills Road, Diss, Norfolk, IP22 4GG

Faulty or Damaged Items

If there is a problem with your order or items are faulty, you must inform Ampersand Brew Co within 30 days of receipt of the order to obtain a refund. To report a problem please contact us at shop@ampersandbrew.co. We are unfortunately unable to offer refunds after this time period has elapsed, but we will do everything in our power to try to work something out.

If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact us at shop@ampersandbrew.co and we will either resend the order, or issue a full refund or offer a voucher for the spent amount on your next order, whichever is preferable.

Failed Deliveries

We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.

This does not affect your statutory rights.

Replacements

If you have ordered an incorrect size for an item of clothing, we are happy to offer a replacement item (if available) if we are notified within 14 days of the purchase, provided the incorrect item is returned to us in an unworn, saleable condition with all tags still attached. If no replacement is available, please see our returns policy above.

Beer Refund Policy

If the beer that you have received is not as advertised or there are any quality issues, please get in touch with us immediately with your order number, quoting the beer that the issue has occurred with with a description and an image on the beer. We will raise this with our brewing team and upon investigating the quality issue, will issue a refund for the item.

If you have received a damaged beer, please get in touch with us and we will either send you a replacement or issue a refund for it.

Once we have processed your quality complaint, we will issue your refund for the cost of the item.

Please get in touch via email shop@ampersandbrew.co if you wish to receive a refund.

These terms and conditions do not affect your statutory rights.